Reference

What Governs Your Account With Us

These legal terms set out the rules that apply when you access goaloo12 from Indonesia, where local law and eligible regions allow it.

Account eligibility rulesDANA, OVO, GoPay payment conditionsData handling and retentionUser rights and contact pathsAccess subject to local law
goaloo12 What Governs Your Account With Us
DATA AND SECURITY

How We Handle Your Information

Your account data and payment details are handled under strict access controls. We collect only what is necessary to run your account, process e-wallet transactions via DANA, OVO, and GoPay, and meet the verification requirements that apply in eligible regions. Players in Bekasi and across Indonesia who contact us about their data can expect a response that addresses their specific request — not a form reply. Here is what we keep, and how you can act on it.

Data Retention Account records are kept for the period required by the applicable rules in your eligible region. After your account is closed, personal data is deleted or anonymised according to our retention schedule.
Cookie Handling We use session cookies to keep you logged in and functional cookies to remember your account preferences, such as your default payment method between DANA, OVO, and GoPay.
Account Security Login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone — our team will never ask for it through chat or email.
Your Data Rights You can request a copy of your account data, ask us to correct inaccurate details, or request deletion when your account is closed. Submit these requests through the In-Account Help path above.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to dispute a transaction processed through OVO or GoPay, our support team handles legal and account queries directly. Reach us through any of the channels below — include your registered account ID so we can locate your record without delay.

Live Chat Open the chat widget from your account dashboard. Available during platform operating hours — use this for account-specific legal queries and wallet verification questions.
Email Support Send legal or data requests to our support address listed in your account settings. Include your registered email and account ID for faster processing of your request.
In-Account Help Navigate to Account Settings, then Help and Legal, to submit a formal request about your data, account closure, or a dispute on a DANA or GoPay transaction.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data handling, and how our terms apply to payments and access in Indonesia.

Accounts are open to individuals in regions where access is permitted under local law. You must meet the eligibility conditions stated in our terms before depositing via DANA, OVO, or GoPay.

After account closure, your personal data is retained only for the period required by applicable rules, then deleted or anonymised. Submit a deletion request through Account Settings or email support.

Yes. Submit a data access request through the In-Account Help section or by emailing support with your account ID. We process these requests in line with our retention and access policy.

Contact us via live chat or email with your account ID and the transaction reference. We review wallet transaction records and coordinate with you on the outcome of each dispute.

Yes. We post a notice in your account dashboard before any change to these terms takes effect. You can review the updated terms and close your account before the effective date if you do not agree.

Access is available where local law and eligible regions permit it. We do not make blanket legal claims about access — check that your region allows this type of platform before opening an account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.